Bringing customer training in sync with product experience and scaling fast
Training thousands of users across different regions and roles isn’t simple. Especially when training is a core part of your product’s value.
SmartyGrants, Australia’s leading grants management platform, needed a solution that could integrate directly with their software and grow with their customer base. TalentLMS helped them do just that.
Training built to reflect the product experience
For SmartyGrants, a successful customer experience depends on great training. But as their user base and internal teams expanded, they needed a way to scale without losing the personal, tailored approach they were known for.
With TalentLMS, they built an integrated training program that reflects the look, feel, and structure of their software. Through features like branches, single sign-on, and gamification, both customers and staff receive personalized learning. This type of learning feels like a natural extension of the platform. Training is now delivered consistently, conveniently, and with data to back its impact.

Training benefits TalentLMS brought to SmartyGrants
Seamless UX: Learners move from product to training without losing momentum.
Training at scale: 2,000+ users onboarded, 17,000 courses assigned, 9,000+ completed.
Impact-driven: Real-time data on participation, training time, and engagement enables continuous improvement.
Smart segmentation: Branches allow role-specific, branded training journeys for customers and staff.
Faster onboarding: Internal hires get up to speed quickly with access to updated content across departments.
Award-worthy results: Finalist in Top Training Program and Great Results Awards.
Training Excellence Awards
Triple Finalist, Top Training Program, Great Results & Positive Impact Award



SmartyGrants has been recognized for its ability to deliver meaningful, measurable training outcomes at scale. Congratulations to the team for leading the way in learner-focused innovation across both customer and employee audiences.