Abstracta is a leading software testing company. With offices in Silicon Valley, Latin America, and the UK, Abstracta builds outsourced testing teams that deliver end-to-end testing and QA solutions.
We spoke with Kalei White, Chief Marketing Officer at Abstracta, about how the company uses TalentLMS to train employees, and why they decided to expand their training to external learners, as well.
The challenge Abstracta faced
Training is a major pillar in the IT field as employees need to be up-to-date with all the latest languages, tools, frameworks, and technologies. But sending software professionals to external training can be really expensive, so Abstracta decided to build something internally.
The cost of external training wasn’t the only issue, though. Soon after they created their first online course, they realized there was an even higher demand for software testing training within and outside of the company. A lack of good software testers in the job market created skills gaps that only training could fill.
“It became painfully obvious that the key to our growth is training.”
Senior employees started building courses for junior team members. This way, knowledge was successfully shared throughout the entire organization.
But Abstracta isn’t the only company that struggled to hire great software testers.
Especially in North America, as Kalei noted, there’s a talent shortage when it comes to IT, leaving more space for people from South America to enter the world of technology.
“There’s much potential for people to join the knowledge economy. If we can help those people, we could make the world a bit of a better place.”
Turning the skills gap into an opportunity
This is how the idea of expanding their training program came up.
“We wanted to try to help as many people join this field because we can see the power of how working in software improves the quality of life.”
Abstracta opened up their courses to external audiences, including educational institutions, as well as to anyone who’s ever worked at the company and their families. The result is Abstracta Academy.
“Our mission is to provide people who tend to be underprivileged more opportunities to get these high-paying jobs and work with clients in the United States.”
One of the challenges of this project, though, was how they’d be able to provide quality courses, accessible for everyone. They had the experts in place, those who’d generate excellent content, but they struggled with how they’d present and share it.
That’s when they came across TalentLMS.
“Getting more and more people trained is vital to our growth as a company.”KALEI WHITE | CHIEF MARKETING OFFICER
Why Abstracta chose TalentLMS
Before sticking with TalentLMS, they tried about ten different tools. They rejected some of them because they were too pricey, while others were not as user-friendly as the team would like them to be.
“Through the eyes of software testers, we chose TalentLMS because we felt that it offered the best UX for the student and the teacher, within the price range that we could pay.”
Being an expert in the software testing field, Abstracta had high expectations from the LMS internal and external learners would be using.
“We’re in the business of creating quality software. So, for us, to choose TalentLMS really speaks to the quality of the platform and the product.”
And they were not disappointed, because, as Kalei shared, they’ve never had any type of access or performance problem for any of the courses. User management as well as course maintenance is also easy to do.
“The customer support is very responsive. They have helped very quickly in every issue or question we have had.”
What was the outcome of this partnership
Today, Abstracta has 34 online courses and about 200 active users on the platform. Some courses are internal to Abstracta, and others are accessible to external students. The main benefit they’ve experienced so far, according to Kalei, is the ease of sharing knowledge.
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Kaila shares with us
“Instead of giving the same training in-person 50 times, it makes more sense to record it once and then send it to anyone around the world.”
He goes on, “I’ve also noticed that certificates and gamification are some of our users’ favorite features. They download the certificate and print it. They’re proud of their accomplishments.”
“As for gamification? I have partners emailing me and asking, “How is it possible this person has so many points? How can I also get that many points? For example, we have multiple partners in Italy. The gamification there is on fire. We have technicians logging in every day just to get points,”
How TalentLMS helps Formlabs deliver world-class customer service
Ladislav tells us how important training is to deliver as good customer service as they possibly can. “It gives us huge value and distinguishes us from our competition. Our customers often write to us, ‘Guys your service is awesome, I don’t know why I didn’t come to you sooner.’ ”
“With TalentLMS training, our partners can provide more effective and faster service, customers are happy, and downtime is reduced to almost nothing.”
“Within a few weeks of signing a contract, new partners are fully onboarded. Their technicians are up to date and educated about our machines from the start. If they have any potential customers, they can immediately answer their questions. They can immediately give them excellent service if they have technical questions.”
By using TalentLMS, Formlabs have been able to directly connect training with business goals. Not only are their 3D printers recognized as leaders in the industry, but their technicians and partners worldwide are able to provide users with amazing, competition-beating customer service.